Powell Gardens, Inc

Daily Operations & Guest Experience

• Own daily opening readiness and service standards: verify staffing, technology, admissions, visitor spaces, wayfinding, and coordination of lighting and grounds readiness with Facilities before opening.
• Provide visible, dependable leadership at the beginning of the operating day, including regular pre-opening walkthroughs and staff readiness checks; establish trained backup opening and closing coverage for scheduled evenings, weekends, and time off.
• Monitor guest feedback, resolve escalated service issues, and implement practical improvements to hospitality, accessibility, flow, and operational efficiency.

Department Administration

• Directly supervise the Retail Specialist, Food & Beverage Specialist, and Visitor Experience Representatives, including assigned part-time and seasonal employees; lead hiring in partnership with HR, onboarding, coaching, performance evaluations, and timely accountability.
• Own and maintain proficiency in daily and festival staffing schedules, staffing models, coverage plans, and timekeeping oversight; publish schedules on time, approve changes, address gaps early, and train qualified backups.
• Lead clear, consistent training and operational communications for staff, volunteers, and festival teams, using concise procedures, checklists, and measurable expectations.
• Communicate priorities, decisions, owners, and deadlines clearly; complete commitments without repeated reminders and escalate significant risks promptly.
• Empower staff and Specialists to make routine decisions within defined authority; address missed deadlines, performance concerns, and recurring problems promptly.
• Work with the volunteer management team to develop event staffing plans and manage the volunteers while on-site for events.
• Make sure the department has the technology and supplies it needs to be successful.
• Maintain ongoing vendor relations and contracts.
• Troubleshoot mid-level customer and employee issues and complaints.
• Work Manager-On-Duty or register shifts to assist the department.
• Other duties as assigned by Director, Visitor Engagement.

Systems, Financial Controls & Reporting

• Serve as the operational owner and primary escalation point for Altru ticketing and Lightspeed POS, including configuration oversight, access, data quality, troubleshooting, and documented backup coverage.
• Collaborate with Membership/Volunteer leadership and Xtrulink partners to maintain accurate member access, benefits, ticketing workflows, and guest communications.
• Act as the primary Visitor Engagement contact with Accounting; oversee deposit accuracy, cash-handling controls, reconciliation documentation, invoice follow-up, and timely exception resolution, maintaining separation of duties where required.
• Provide accurate, concise attendance, sales, revenue, staffing, and operational reports with clear findings, risks, and recommended actions.
• Maintain guest-facing safety, cash, system, and service procedures in partnership with the appropriate department owners.

Retail, Food & Beverage & Events Leadership

• Lead Retail and Food & Beverage Specialists through defined goals, inventory controls, budget accountability, guest service standards, and regular performance reviews; Specialists retain routine purchasing, inventory, merchandising, and beverage execution responsibilities.
• Partner with the Director and Specialists on short- and long-term retail and food and beverage plans, including three-year growth priorities, guest experience, stewardship, and earned revenue.
• Lead assigned visitor-focused experiences such as Mother’s Day programming, teas, and brunches, coordinating scope and responsibilities with the Programs and Private Events teams.
• Partner with Programs, Education, Facilities, Marketing, and Membership/Volunteer teams on festival readiness, staffing, visitor communications, and operational execution.

• Subject matter expert of the organization’s primary ticketing software and point of sale technology, including software and hardware.
• Perform the necessary actions for setting up events and tickets to be sold to the public.
• Maintain an accurate and updated inventory of department assets.
• Ensure that vital equipment is functioning for sales and troubleshoot as needed.
• Understand the functions of the phone system to train the department lead for use in guest-facing functions.
• Perform routine maintenance checks of technology equipment.

• High School Diploma or GED Required
• 2+ years of retail or related similar experience preferred
• Bachelor Degree in hospitality, business, nonprofit management, or related field preferred, or equivalent experience Preferred

• Strong operational judgment, initiative, follow-through, time management, and practical problem-solving.
• Clear, concise written and verbal communication; ability to translate complex processes into usable training and actionable direction.
• Competence in staffing/scheduling, customer recovery, inventory oversight, financial reporting, cash controls, and system administration; Altru and Lightspeed knowledge preferred.
• Collaborative and approachable leadership; willingness to learn, receive feedback, coach others, and make decisions without unnecessary escalation.
• Commitment to Cultivate Wonder, Practice Stewardship, Extend Hospitality, Build Connections, Grow Together, Pursue Excellence, and Own Outcomes
• Must be able to communicate professionally and maintain amicable relationships with co-workers, volunteers and visitors.
• Valid driver’s license.

• Medical/Dental/Vision
• Retirement Plan with match
• Employer Paid Life Insurance
• Employer Paid Short Term and Long Term Disability Insurance
• Generous PTO Plan with 11 paid holidays per year

• Cover letter
• Resume
• Three references: professional, academic, and/or personal